Consent To Treatment

TERMS

This notice explains what it means to consent to treatment via the Adviskin platform. By continuing with your submission, you agree to the terms outlined below.

1. Nature of the Service

  • – Adviskin provides remote-only, asynchronous dermatology consultations.
  • – Our clinicians assess skin conditions based solely on:
    • – Your answers to a smart medical questionnaire
    • – The quality and clarity of your uploaded images
  • – You will receive a written diagnostic report and optional treatment recommendations — no live chat or video is involved.
  • – This service is not a substitute for emergency care or in-person physical examination.

 

2. Clinical Limitations

2.1. Limitations of Remote Diagnosis

  • – Our clinicians do not physically examine you — all decisions are based solely on the images and information you provide.
  • – Certain skin conditions may look similar in photos, and visual assessments may have diagnostic limitations.
  • – If photos are unclear, cropped, filtered, poorly lit, or taken too early or late in the course of the condition, the diagnosis may be inaccurate or missed.

 

2.2. Conditions Not Suitable for Remote Assessment

  • – Adviskin does not assess or treat:
  • – Emergencies (e.g. spreading infections, suspected sepsis)
  • – Rapidly changing lesions suggestive of melanoma
  • – Skin conditions in newborns <6 months
  • – Acute allergic reactions or systemic symptoms
  • – If any of these are suspected, Adviskin will redirect you to in-person NHS or emergency services immediately.

 

2.3. Duty to Escalate

  • – Our doctors follow robust clinical safety netting and will recommend urgent escalation if there is any risk of harm.
  • – However, you remain responsible for seeking emergency care if symptoms worsen or you are advised to do so.

 

2.4. Clinical Outcome Disclaimer

  • – Adviskin Ltd and its clinicians are not liable for adverse outcomes, including delayed diagnosis, misdiagnosis, or progression of disease, when:
  • – Your information or images were incomplete, unclear, or inaccurate
  • – You delayed seeking in-person care after being advised
  • – You declined referral or chose not to follow medical recommendations
  • – Our service is not intended to replace face-to-face dermatology or general medical care when required.

3. Who Reviews Your Case

  • – All cases are reviewed by GMC-registered doctors trained in dermatology.
  • – You consent to your information being securely shared with an appropriate clinician for the purpose of medical assessment.
  • – Complex cases may undergo secondary review by a senior clinician.

4. Data Use and Confidentiality

  • – Your data is encrypted and processed in accordance with UK GDPR, the Data Protection Act 2018, and NHS data protection standards.
  • – Your report will be accessible via either:
    • – A secure 6-digit code (anonymous option), or
    • – A registered account login (email + password)
  • – All clinical data will be securely stored for 8 years, as required by law.

5. Payment and Refund Consent

  • – You understand that payment is handled via Stripe (see our Terms & Conditions).
  • – You may request a full refund if you withdraw before a doctor reviews your case.
  • – Once clinical review has started, the service is considered delivered, and refunds are no longer available.

6. Consent Acknowledgement

By submitting your case, you confirm that:

  • – You understand how Adviskin’s asynchronous remote consultation works
  • – You understand the limits of remote dermatology
  • – You consent to being assessed based on your submitted photos and answers
  • – You accept the limitations and risks of photo-based dermatology assessments
  • – You agree to receive your results digitally
  • – You accept that this is not an emergency service
  • – You agree to have your case reviewed by a registered clinician
  • – You accept that Adviskin may recommend in-person or urgent care
  • – You know you can withdraw your consent before review by contacting support@adviskin.com

7. Questions or Concerns

If you are unsure whether this service is right for you, or if you need help completing your submission, contact us at:

 

dpo@adviskin.com (for data-related matters)

8. Data Protection

 

Last Updated: July 2025

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